Politique de remboursement
If there is a problem with your order, please contact us immediately!
All return merchandise must be in original packaging in resellable condition. We do not accept returns of "used" merchandise. Returns may be made for store credit for 30 days. After 30 days, all sales are final. All custom order sales are final. Buyer is responsible for all shipping costs.
Upon deciding that you need to return an item, contact Flying Smiles Kites immediately to initiate return. We will give you the correct shipping address, as the shop does not receive mail. You are responsible for return shipping with the exception of manufacture defect or order fulfillment issue on our end.
Please do not ship returns without initiating contact, as you may ship to an undeliverable address!!
Pack your items (often you can use the original shipping boxes!) and send them out.
Send Flying Smiles Kites tracking once you have sent the package to ensure that your return is processed in a timely manner. We will contact you when we've received your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.